![]() If employment verification is rejected, the primary contact (normally your Global or Account Admin) must provide documentation confirming the contact's email domain is under the ownership of their employer. For further assistance, create a support ticket.Įmployment verification confirms your primary contact is an employee of the enrolling company and that the company owns the domain of the email address provided. Be sure to flag email from as a "safe" domain, and check junk email folders. Go to your profile page for MPN, CSP, or Developer, and select Resend verification email. (For example, you don't receive the email ownership verification email message within one business day, you can ask us to send the email again. Do not use a personal email address not associated with the company domain and avoid using a tenant user credential not associated with email. ![]() The primary contact email address must be a work account that is monitored and can send/receive email. What is verified and how to respond Type of verificationĮmail ownership verifies that the primary contact (primary email) address is valid. ![]() If more than five days have passed, you can contact support for assistance. In fact, the Microsoft apps (Outlook, Sticky Notes, Edge, etc) were still aware of the accounts somehow.Verification usually takes 3-5 business days. OLD-ing %localAppData%\Microsoft\Outlook\, clearing Credential Manager, removing all Outlook profiles, etc and reinstalling didn't make a difference. ![]() Completely uninstalling Microsoft Office (Revo Uninstaller in advanced mode.Attempting to use an app password wouldn't work because Modern Authentication can't handle them.OLD-ing my Windows user profile and re-signing in with the affected account to cause a temporary user profile to be generated fixed the Outlook problem but Sticky Notes wouldn't open. In fact, it's made it worse as it broke the installation of Microsoft Office 365 ProPlus so I had to online repair it which requires reactivation which is failing because of these authentication problems. Upgrading to Windows 10 v1903 hasn't made a difference.Next, I'm going to try upgrading my installation of Windows 10. Changing my password again hasn't made a difference.Using a different Office 365 account (but in the same tenant) works fine - it didn't even prompt for credentials.Clearing all Windows credentials (including virtualapp/didlogical, SSO_POP_Device, etc but excluding Slack/tokens) didn't make a difference.A new Outlook profile doesn't seem to have made a difference. Outlook 2019 has been acting strangely - prompting for my credentials every 1 hour or so but only actually needing them half the time, etc.Removing the Windows Credential "SSO_POP_User:user=" (modified today) didn't make a difference.Removing the Windows Credential "MicrosoftAccount:user=" (modified today) didn't make a difference.There's nothing relevant in the event log "Applications".Sign-in succeeds under a different local user profile.Manually entering the credentials, as opposed to selecting the account from the pre-filled menu, doesn't make a difference.Resetting and reinstalling, as advised by, doesn't make a difference.Sign-in succeeds at, on another Windows 10 v1809 PC (same software, same network, etc), and on an Android smartphone so the credentials aren't the problem.Microsoft Office apps (Outlook, etc) connected to the same account continue to work.Unlike other cases ( link 1, link 2), there is no additional error information. Consistently, it prompts for and accepts the credentials (password then MFA / TFA code), spins on "Just a moment." for a minute or so, and then fails with the following error: On a Windows 10 v1809 PC, I'm trying to sign into Sticky Notes v3.6.76.0 (latest) using my Office 365 user account.
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